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Kurri Kurri Community Services values your feedback in the services we provide and we look for ways to better understand your needs. We ask that if we have provided a quality service or if there are areas for improvement your suggestions would be appreciated.

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Complaints are treated confidentially; services will not be affected by making this complaint unless you require a change.You have the right to use an advocate of your choice and an interpreter if required. Complaints will be processed within five (5) working days. The complainant and/or their advocate will be notified of the outcome, after which they have the right to appeal/take the complaint further as per the complaint procedure. 

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Seniors Rights Service: 1800 424 079
NDIS Quality & Safeguard Commission: 1800 035 544