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Enquiries & Complaints

We value your feedback and complaints, as they help us improve our products and services and meet your expectations. We will treat them with seriousness, respect, and privacy. We will strive to provide you with a satisfactory solution or outcome.

We welcome all feedback as part of our continuous improvement processes and encourage everyone to provide both positive and negative feedback to allow us to implement improvements. All feedback can be made without fear of reprisal and we have a number of avenues such as telephone, email or our feedback form. Feedback can be provided anonymously but it is helpful if we can contact you to discuss your feedback in detail and update you with actions implemented as a result.

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