Policies

Kurri Kurri Community Services presents our current privacy & confidentiality policies, and our commitment to child safety.

  • Kurri Kurri Community Services is committed to child safety:

    • We want all children to be safe, happy and empowered.

    • We support and respect all children, as well as our staff and volunteers.

    • We are committed to the safety, participation and empowerment of all children.

    • We have zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures.

    • We have legal and moral obligations to contact authorities when we are worried about a child’s safety, which we follow rigorously.

    • KKCS is committed to preventing child abuse and identifying risks early, and removing and reducing these risks.

    • KKCS has robust human resources and recruitment practices to reduce the risk of child abuse by new and existing Board Directors, staff and volunteers.

    • KKCS is committed to regularly training and educating our Board Directors, staff and volunteers on child abuse risks.

    • We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

    • We have specific policies and procedures in place that support our Board Directors, staff and volunteers to achieve these commitments.

    • We take all reasonable steps to employ skilled people to work with children. We develop selection criteria and advertisements which clearly demonstrate our commitment to child safety and an awareness of our social and legal responsibilities. KKCS understands that when recruiting board members, staff and volunteers, we have ethical as well as legislative obligations.


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  • We welcome all feedback as part of our continuous improvement processes and encourage everyone to provide both positive and negative feedback to allow us to implement improvements.

    All feedback can be made without fear of reprisal and we have a number of avenues such as telephone, email or our feedback form.

    Feedback can be provided anonymously but it is helpful if we can contact you to discuss your feedback in detail and update you with actions implemented as a result.

    Should the need arise, as a client of any of our services, you will have the right to lodge a complaint by making a free call to any of the following services: